Dry cleaner problems

January 22, 2008 8:03:47 AM PST
Rhonda Harrison Lewis had a bad experience with a local dry cleaner.

She took her very nice shiny white suit to get cleaned at Dry Clean City in Durham and now says she can longer wear the suit. She tells Troubleshooter Diane Wilson, "It was returned damaged. The coloring of the suit changed as it was like this grey color and it had to be re-cleaned."

Dry Clean City in Durham did re-clean the suit, but from there the problems continued. Rhonda adds, "He promised me it would be ready October the 1st, however I returned and it wasn't ready at that time." Rhonda finally got the suit back. It's no longer grey, but now has a dull texture instead of a pearly white. Rhonda says, "He never did tell me what happened to the suit that caused the damaged."

Rhonda says from there she just heard more stories from Dry Clean City's manager. She says, "I did not appreciate getting the several conflicting stories, I didn't really know where I stood. I was told to do several things that I followed through on. He told me several things of what they were doing, they were going to replace the cost of the suit, give me additional cleaning services, talk with insurance adjustor, and then talk with the owner." After several months and no resolution, Rhonda contacted Troubleshooter Diane Wilson. She adds, "I don't think the situation would have been involved if you'd had not intervened." Within a week, Rhonda was reimbursed for the suit. She tells Troubleshooter Diane Wilson, "Thank you so much for helping me out, I really appreciate it."

The manager of Dry Clean City in Durham says Rhonda was always going to be reimbursed; he was just waiting to meet with his owner of the issue. He said the owner's been out of the country. He also said part of the delay was because he was working with his insurance company too.


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