Apartment mix-up

July 19, 2008 2:57:37 PM PDT
A Cary woman says moving out of an apartment left her with hundreds of dollars worth of damage.

When she couldn't get anyone to take responsibility, she turned to Troubleshooter Diane Wilson.

Debbie Hester says she was moving out of her apartment in Williamsburg Manor in Cary in just two days. But before she could get out, she says crews started getting ready for the next tenant.

She tells Troubleshooter Diane Wilson, "My computer table was damaged. My printer was damaged along with my vanity." Besides damage to a desk, printer, and vanity, Debbie says food disappeared.

She adds, "I had a ham. Whoever did this must have got hungry because they took my ham." Debbie says as soon as she saw the damage she called the leasing office at Williamsburg Manor.

She said it was then she noticed new floors in her apartment. She said when she told the leasing office this, "She said no one was scheduled to come in. We didn't give them a key or anything. I'm like well I don't know what's going on but my stuff is throw all around."

Eventually, Debbie says the rep at the apartment complex told her to call Diversified Flooring. Their crews put in the new floor. Debbie says she called Diversified Flooring but that got her nowhere. So she e-mailed me, "I was caught in the middle of the damage. My property is damaged. I'm moving out. I haven't given up my keys yet someone comes in here and destroys everything. Someone is going to pay for it."

Troubleshooter Diane Wilson got in touch with Diversified Flooring. The owner told her they did replace the floor but were told the apartment was vacant. He also added they aren't in the business of destroying things.

When Troubleshooter Diane Wilson got in touch with Williamsburg Manor a rep said they'd look into it. Within a few days, Debbie says, "I got great news." The great news is Williamsburg Manor agreed to reimburse Debbie for her damaged goods. She's getting a check for $682.50 to cover the damage. Debbie tells Troubleshooter Diane Wilson, "I'm happy. I'm very happy."

Cindy Duffy, Director of Communications for AIMCO, who oversees Williamsburg Manor said in a statement, "We are very pleased to have been able to resolve this matter to Ms. Hester's satisfaction. The situation was an unfortunate mis-understanding and we wanted to make it right. We wish Ms. Hester all the best."


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