Troubleshooter: Not a new car

August 6, 2008 5:45:55 PM PDT
Christy Gravitt thought she bought a new car, only to find out it wasn't new as it had been an in accident. She tells Troubleshooter Diane Wilson, "I was dumbfounded. I was hurt. I felt like I had been lied to. I felt like you go to a nicer dealership to get quality vehicles." When she bought it in 2006 from Millennium Mazda, it did have 800 dealer miles on it, but she said there was no mention of an accident. She adds, "It made me kind of nervous. I asked him about it he said it was because the car was driven from one dealership to the next. And that compounded with test driving."

Christy bought it and never had concerns until she went to trade the car in a few years later. She says, "The dealership I was going to trade it in at pulled the Carfax report and told me it had been wrecked and therefore the trade-in value was going to be less." Christy said she was shocked and did some research. She learned before her car was even titled, it was in an accident en route from Georgia. Christy went straight to Millennium Mazda to get answers. She says the owner admitted her car was in an accident. Christy says the owner of Millennium, Sport Durst did offer her $200 dollars for a broken rim, plus full trade in value for her car. All Christy had to do was sign a release form. But when she arrived at the dealership, she said the form said nothing about getting the full trade in value. She says, "I guess he assumed i just signed the paperwork and did not really read it." She says she made more calls to the owner of the dealership but claims she heard nothing, so she contacted Troubleshooter Diane Wilson.

The owner of Millennium never called Troubleshooter Diane Wilson, but he did call Christy. They made a deal and she says he gave her invoice price on a new car and gave her what she says is a fair price on the trade in. Now she has this advice for others looking for a new car, "Always get a Carfax report, even if it's brand new. It can definitely come back to haunt you when you go to trade in your car."

Just a word of advice, a car is considered new until it is titled to someone. In this case, even though it was in an accident it was considered new, because Christy was the first person the car was titled to.


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