Troubleshooter: Gym membership

ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson

May 3, 2010 4:05:54 PM PDT
Two Fayetteville women say they signed up for a gym membership and according to North Carolina law they have a three day right to cancel.They ended up exercising their right, yet they still got more than $5,000 worth of charges for a gym membership they never used.

Betty Oney says it all started when a flyer for the gym caught her eye, she even talked her cousin, Grace Hicks, into checking it out.

"You always talk about going to a gym, going to a gym, I have just the thing," Hicks said.

Both women signed up for the gym, with an initial payment of $161, but later had second thoughts and wanted to cancel.

"The manager said just come in and sign the paperwork and give a legitimate reason," Hicks said.

Both women filled out the cancellation form and even got the manager's signature as required. They then waited for their refund.

"She said I have your money in your mail, and I was so excited," Oney said.

But the excitement ended when Hicks and Oney still didn't see their refunds. Instead, the next month Hicks was charged another $161.

She says instead of calling the gym they signed up with, they had to call the company handling the membership payments, National Fitness.

"I kept making call and I kept getting the runaround," Oney said.

When they couldn't get their money back, they got ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson involved.

"I was looking at you one day and I said I'm calling Diane," Hicks said.

Wilson contacted the financial company and within a week both woman had their full refunds.

A representative for National Fitness said the reason for the delay in refunds was that the two women weren't entered into the system right away. So they couldn't credit their accounts until their contracts were entered into the computer.

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