Troubleshooter: Credit payment

June 18, 2010 3:42:19 PM PDT
Pauline Brazell has the proof from her bank that she made a $727 payment to Chase.

"Sent my house payment in January, and it inadvertently made its way into the automobile department of the finance company," she said.

She had to make another mortgage payment because she says Chase wouldn't switch the payment from auto to home.

But Brazell doesn't have an auto loan with Chase, so she wanted her money back.

"I called people from home financing, and I messed with them for two months and then they told me take it up with auto, so I messed with them for two months and got same response from home financing," said Brazell.

Brazell said she sent in all the paperwork that proved Chase auto got her $727 payment, but she said they still wanted more information.

"Since I paid online, there was no check and they kept wanting the front and back of a check," she recalled.

Fed up, Brazell contacted Troubleshooter Diane Wilson.

"I couldn't sleep at night. I was losing weight," she said. "I want my money."

We got in touch with Chase, and within days Brazell got a check for $727 and a letter of apology from Chase.

"How grateful I am and how fast it took you to do something that I couldn't do - something in four months that took you less than a week," said Brazell.

A representative with Chase said it never should have taken that long to get Brazell her money back and thanked us for bringing this to their attention.

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