Troubleshooter: Windshield job gone bad

July 2, 2010 4:53:28 PM PDT
A Raleigh woman says when she needed a new windshield after a rock flew up and cracked it; she noticed problems during the installation right away.Shelia Glenn says she noticed damage as soon as she got in her SUV, after glass masters installed a new windshield.

"When I went to crank the car I looked down and there were marks in my console, it looked like something hot had been laid in my car," Glenn said.

Glenn says she immediately brought the damage to the regional manager's attention.

"Took pictures and said he would get back in touch with me within 30 minutes when he got to the bottom of it," Glenn said. "I never heard from Joel."

Glenn then went to the dealership to get the cost of repair as she says she didn't want Glass Masters to fix it.

"My concern was if it wasn't done correctly then I would end up with other problems," she said.

Glenn says despite calls to Glass Masters, she said there was still no approval to fix her console. In the meantime, she had another problem with her rearview mirror.

"It just feel off, it landed in the floor board," she said.

Fed up, Glenn contacted ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson, who got in touch with Glass Masters.

"I immediately got a phone call," Glenn said. "I immediately got a response from Glass Masters."

Glass Masters agreed to pay the $500 repair bill, which covered the cost of the new console and the dealership installing it.

As for the rearview mirror, the company said they would fix it.

"They said they would fix my rear view mirror and they would send someone to my house, but I was concerned about that," Glenn said.

Instead she wanted the dealership to do the job, which cost her $173.

Despite that cost, she's happy Glass Masters covered the $500 console repair.

"I really appreciate, you just don't know how much, because this has been going on since May 8 and here it is the end of June and I just got my car fixed," Glenn said.

A representative with Glass Masters said they had several things going on and that's why it took so long to get Glenn taken care of. She said there was no notification on the rear view mirror falling off, until they agreed to pay for the console repair. She adds they did offer to repair the mirror themselves, but Glenn wanted the dealership to do it.

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