Troubleshooter: Timeshare listing

August 20, 2010 3:46:35 PM PDT
Oliver Johnson enjoyed using his time share, but he now wants to sell it and paid Realty Trade $995 to advertise it for sale it on its website.

"I didn't find them. They found me," he recalled.

Johnson told ABC11 he didn't think there was much risk, as Realty Trade's contract guarantees a full refund if a seller doesn't get an offer in six months.

"I followed the contract to a T. After 6 months, I had 10 days to write them and ask them for a refund back if I don't get any offers," said Johnson.

Johnson said he didn't get any offers in six months, so he sent a cancellation letter certified mail, and waited for his full refund of $995.

"They offered me a 50 percent refund and I said no I deserve the full refund. According to the contract, if I don't get any offers, a full refund would be refunded," he said.

"Through emails and calls to them I wasn't getting anywhere," he continued.

Johnson contacted Troubleshooter Diane Wilson and we got in touch with Realty Trade. It claimed an offer was sent to Johnson in February.

But when we asked for proof of that offer, a representative said they have no way of knowing if Johnson got the offer through his email on file.

Johnson said there was no offer.

"I'm looking for an offer, and I never received an offer," he said.

Realty Trade said even though they provided a service to Johnson, they will give him a full refund.

The representative added that Realty Trade doesn't guarantee a sale, just an offer within six months.

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