Troubleshooter: Wrecked car

August 23, 2010 5:06:15 PM PDT
Walter James didn't have collision insurance on his car. So, when he was involved in a crash that totaled it, he agreed have the wrecker company that towed the vehicle sell it to a junk yard.

"He agreed to talk to a salvage yard and see what my car was worth," James recalled.

James says the owner of Towriffic Towing told him he could sell the junk vehicle for $425. Towriffic would get $290 for the tow and storage fees. James would get $135.

"I thought 'Wow, this is something I need to take care of right away to visit family,'" he said.

But when it came time to collect, James says he ran into problems and had to call Towriffic repeatedly.

" I called up again, and said I have at least an hour or so we could get together, square up, and I could get that money, 135 dollars, I could use the money, no answer," said James.

James went on vacation and says he left a message with his address so a check could be mailed to him, but still no money.

"What do I need to do? Small claims court? I lose more money than I'm getting back, and that's where I called the Troubleshooter," said James.

We talked with the owner of Towriffic Towing several times. He told us he sent the check already but would send another one. After more than a week and still no check, we called again. He said he would send a third check.

"It was said checks were being mailed and I didn't receive any," said James.

After a month, James still didn't have his money. So, we went to Towriffic towing and got him the $135 in cash.

"I did finally get it!" said James.

The owner of Towriffic Towing said he has no idea why James didn't get the three checks he says he sent and had no problem giving James the money in cash.

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