Troubleshooter: Wedding photos

October 25, 2010 4:39:44 PM PDT
Tina Majecki says she found the company A Candid Image online and chose them for her wedding because of the options they offered.

"I got to see the multiple photographers and then got to pick which one I wanted," she recalled.

She paid a $500 deposit, and communicated via e-mail back and forth with her photographer. A few weeks before her wedding, she says she found problems.

"I went onto their website and it wasn't coming up. And I talked to my photographer, and she let me know they were temporarily shut down," said Majecki.

She says she then tried to get out of her contract.

"They guaranteed me I wouldn't have issues," she recalled.

So, she sent her final payment, for a total of $1,700.

Majecki says her April wedding was beautiful.

"The wedding day went fine. My photographer was great. I had no issues with her," said Majecki.

"It wasn't until a couple weeks later she said she was having trouble getting a CD to them," she continued.

In June, Majecki says her photographer told her the CD of images was ready, but A Candid Image hadn't paid her yet, despite Majecki paying the company in full. So, Majecki says she called A Candid Image for months.

"I just always got the runaround that the manager wasn't in the office - person at the front desk just answered the phone, didn't know anything, and I never got calls back," said Majecki. "I wasn't getting anywhere with them on the phone at all."

So, Majecki contacted ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson.

We reached out to A Candid Image several times and at the same time Majecki got a surprise in the mail.

"A Candid Image - after 5-and-a-half months - did finally send me my pictures," she said.

It was two CDs with all of her wedding images. While she's thrilled with at least having all of her pictures, she says she wants other brides to do their research.

"There was no letter in there, no copyright, still don't have my website up, just a constant runaround, still not getting what I paid for," she said.

When looking for a photographer, as Majecki said, do your research. On A Candid Image's website, they offer wedding photography in several states. While you sign the contract and pay the company, Majecki learned the hard way it's a third party who's doing the actual photography - a photographer she could have just hired one-on-one instead of going through A Candid Image.

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