Better Business Bureau apologizes for 'errors'

November 16, 2010 5:06:57 PM PST
The national president of the Better Business Bureau apologized Tuesday for what he called 'errors' in the group's business rating system following a joint investigation by the ABC11 Eyewitness News I-Team and ABC News.

In our investigation, we found business owners who claimed they were able to buy their way to better grades by becoming BBB members and paying dues.

Click here to read and watch our original reports

"As has been pointed out in the media, we have made some errors, said Steve Cox, president and CEO of the Council of Better Business Bureaus. Cox said the BBB leadership is "taking a hard look at our ratings system to ensure that the information we provide is meaningful to consumers."

Cox went on to say that any attempt to question the integrity of the Better Business Bureau system as a group was without merit.

"In some of the examples cited by the media, we didn’t get it right. We are looking into these specific incidences. We owe it to the public to get it right every time. We will work diligently to achieve that goal," said Cox.

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