Driver alleges problem gas pump

April 25, 2011 6:33:44 PM PDT
With the cost of gasoline marching steadily upward, most drivers are paying very close attention to prices and what they're charged.

So, imagine Chantis Parks' frustration when he says a gas pump at a station in Raleigh continued to rack up charges after he stopped pumping.

"I look into the meter to see how much gas it was. As I looked, it was still counting, but the little nozzle had clicked. So, I was like this is strange," he said. "I really feel like I was being taken advantage of."

Parks took out his cell phone and shot video at the Hess station on Capital Boulevard. The video show no gas coming out of the pump, but the meter continues to run.

He says he told the station manager about the problem, but still had to pay full price.

"They never said they were gonna reimburse me, even called them back this morning, pretty much just haven't accepted fault," he said.

ABC11 also spoke with the manager of the gas station. She couldn't go on camera, but told us she checked the pumps after Parks left and found them all to be working properly.

She said a complaint has been filed with Hess corporate, and even though the pump in question is working. It's been taken out-of-service until the issue's sorted out.

Parks says he wants his money back and an apology from Hess.

"That's money that I'm having to pay out of my pocket that I work hard for everyday, and the pump is continuing to go," he said.

He also wants other drivers to be aware the next time they fill up.

"It's not something with the high gas prices, people just want an apology, people want to be treated as if they're fair," he said.

The state agency in charge of inspecting gas pumps is also investigating the pump in question. Jerry Butler with the Department of Agriculture says his department gets about 8 to 10 complaints everyday about faulty pumps. They've seen a steady increase in those complaints as the price of gas continues to grow.

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