Bank of America website remains down

Bank of America

October 5, 2011 3:50:40 AM PDT
There is a lot of speculation about why Bank of America's website remains down as some outraged customers try to get their money out of the bank following an increase in fees.

"I don't think it's fair," customer Mark Adkins said.

Customer Keesha Brown agrees. "The charges and stuff, it's out of control. It really is. It's ridiculous and I really want to change my bank."

Brown has been with the bank for six months, but she and several other customers at one Triangle branch say they've had enough after the bank announced its new fees for customers -- $5 a month to use their debit cards.

However, Bank of America is not the only bank citing new regulation that limits fees they can collect from merchants.

Adding to the frustration, BofA's home page has an error message and the online service has been slow since Friday, sending thousands of customers to the web to complain and petition the fees.

Triangle customers are no different.

"It's like when you have the overdraft fees, and it's just so many different fees," Adkins complained. "They're just capitalizing off of us."

"I never thought we had to pay for our bank account once we made that deposit, so I think it's ridiculous," Brown added.

Adkins's elderly mother, who lives on a fixed income, now drives to the bank to avoid using her debit card.

"Since they're going to charge that new fee, we're thinking about changing banks," he said.

Brown said she has made up her mind.

"Plain and simple, another bank," she said.

BofA has declined news interviews. It says its website problems are not tied to its new fees or the result of hacking.

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