John Breeden said he decided to do a balance transfer to a company that offered a lower interest rate back in October.
"I did it on the internet and I thought everything was taken care of," Breeden said.
He did the balance transfer from One Main Financial to Citi and said he thought nothing more about it, until his first company drafted a monthly payment from his account.
"I did a call to One Main Financial and they said I still had a balance," Breeden said.
He said he had a $1,500 check that proved the transfer went through and paid off his balance.
However, another month went by and One Main Financial debited another payment.
"Pulled up my account and I still had a balance, after a while I still needed some help so I decided to call you," Breeden said.
I got in touch with One Main Financial and Breeden said he immediately got good news - he now has a zero balance with One Main Financial, and they refunded him the two payments they took out of his account.
"It took me two months and I wasn't getting anywhere," Breeden said. "Thank you."
A representative with One Main Financial said, "We strive to provide excellent service to our customers and regret any inconvenience to Mr. Breeden. We are pleased to have helped him resolve this matter."
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