This is a Troubleshooter case that we've needed a lot of patience on. It involves a retired colonel who was not giving up on his fight. We've been promised time and time again that this colonel will be taken care of.
"Every time I call the guy, 'I'll be right there tomorrow' and Friday I call up," said Ret. Col. Jack Cox.
He's heard lots of promises from the owner of R&W Rentals and Auto Sales in Dunn.
"I think he thought I was going to go away," said Cox.
But Jack hasn't gone away This involves more than $1,000 worth of damage Jack's SUV suffered after getting hit at the intersection of Bragg Boulevard and Santa Fe Drive in May.
Right after the accident, Jack thought fast and got the license plate of the car that hit his SUV. Police got involved and found who the car was registered to.
"He already checked license plate number," said Cox. "He knew it belonged to this rental agency and they were going to take care of it."
Despite police investigating, according to the report, R&W refused to cooperate. Jack also filed a claim with his insurance company, who also had trouble getting any information from R&W and their insurance company.
"They just weren't helping at all, refused to help in the investigation," said Cox.
Jack turned to me. The owner of R&W rentals and Auto Sales told me he thought his insurance company took care of this already. When I asked him if he cooperated with police, he said he never got a call from anyone from the police department but he assured me he would pay jack the $1,234 himself.
"Every check he has given me has been a valid check," said Cox.
Over the last month and a half, the owner of R&W has paid Jack little by little and finally Wednesday, paid him the full amount owed.
"Thanks to you, I'm a lot better than I was before," said Cox. "You always look out for the little guy."
The owner of R&W apologized and added he doesn't know why his insurance company didn't take care of it, as he says he was assured it would be.