She said she sent the necessary paperwork to the crematory right away, and then waited. Hilliard said that by the end of April, she still had not received her father's ashes.
"She thought I was coming to pick up the remains that he was ready," Hilliard said. "I explained to her I wanted them mailed as it was a far drive. She said she would email me when she mailed them off."
Hilliard said she continued to wait for word.
"It was frustrating. It was more disheartening. It just keeps going and going you have no time to grieve," Hilliard said.
So, she turned to me and I reached out to Cape Fear Crematory. A representative was very apologetic, and said she thought Hilliard was picking up the ashes, but would hand deliver them to her right away, which she did.
"It's a relief because now I can put my brother and him together, and put them to rest," Hilliard said. "Thank you very much for getting involved and taking care of it for me."
Karen with Cape Fear Crematory said the original delay was due to paperwork that needed to be filed since the Department of Social Services paid for the cremation services.
Once that got taken care of, she said Hilliard's father's ashes had been waiting to be picked up for several months, but that it was a communication mix-up as she thought Hilliard was picking them up, as opposed to mailing them to her.
However, once we brought the issue to her attention, she delivered the ashes to Hilliard.