Ever since installers set up the new satellite service, Joan Chubb said she experienced problems.
"They left without any picture, it was only about the size of my hand," Joan said. "I called immediately to try to tell them that they forgot to show us how to use the remote, and didn't leave a guide."
Joan said her phone calls went unanswered and she never had installers come back to her home.
With no answers, Joan canceled the service the next day. Joan said she was promised a refund of $220 for equipment and installation.
"[They said] that I would have the refund within two weeks. And then I didn't get it."
Joan kept calling, and was promised again that the check would arrive soon.
"Took me five months to do nothing. I accomplished nothing."
Then Joan reached out to me and I got in touch with DirecTV. Within days, Joan got her money back.
"Oh! I couldn't have done it without you! I could not have done it," Joan said.
A DirecTV representative apologized and issued a statement --
"Thank you for letting us look into Ms. Chubb's account. We have processed Ms. Chubb's refund and apologize for any inconvenience this may have caused her."