Adam Osgood hired American Van Lines in early June to move all of his possessions from Raleigh to Columbus, Ohio. He paid 40 percent down, which amounted to about $600. American Van Lines then subcontracted the job to MBM Moving Systems out of Greensboro.
"They showed up, and they were very professional, and packed my things really well, so I felt really good right then," Adam said.
But he said from there it went downhill. Adam flew to Columbus and started his new job. The contract with the moving company stated that Adam would receive all his belongings within a two week window. Adam said he was told that window would be anywhere between July 2 and July 14.
"I spent a lot of time on the phone with the moving company. I called them almost every day asking them where my stuff was and when the delivery would be, and they would just tell me nothing. They had no information for me," Adam said.
When the two week window passed, Adam still had no information on when his things would arrive in Ohio.
"It had gotten to the point in talking with the people from the moving company that I was pretty sure I was never going to get my stuff," Adam said.
Finally, Adam was told he would receive all of his things July 30.
"We were waiting and finally I decided to call the moving company to find out what time the moving truck was coming and they said, 'oh it's not, it's coming next week now'," Adam said.
After receiving the run around, Adam called me. Desperate for his things, he also rented a U-Haul trailer and drove from Columbus to Greensboro where his possessions were being stored. MBM Moving Systems released his things to him, but not before making Adam pay about $600.
"They had recalculated my move from a local move to Raleigh to Greensboro so they charged me what that would have cost," Adam said.
When I reached out to American Van Lines and MBM Moving Systems, it took nearly a week for a representative to call me back. When he finally did, he apologized and said this summer has been one of their busiest in recent years, and that it has been tough to handle the increase in business.
He admitted Adam's wait time was much longer than expected. He gave Adam a full refund, plus paid him an additional $450 for the inconvenience.
Adam said he is thrilled to be able to work, cook, and even sleep in his own bed now that he has all of his possessions.
"I just want to say thank you for helping me out. I absolutely don't think this would have turned out had I not contacted you, and gotten you involved," Adam said.
A rep for the moving company also said that part of the delay was that Adam's move was too small for one delivery and the company was waiting for other moves to all ride on one truck.