Local woman gets security deposit back

August 24, 2012 3:08:30 PM PDT
A Wake County woman contacted the ABC11 Troubleshooter after a security deposit refund that was supposedly in the mail never arrived.

Fed up, Gwendolyn Griffin got in touch with me.

The whole thing had to do with a deposit on a rented lot at a mobile home park. There was no question the deposit was due. It just took a while to finally get.

The Pleasant Grove Trailer Park is where Geraldine Griffin called home for many years.  When she passed in December, her daughter, Gwendolyn, took care of her mom's affairs, which included selling her mom's mobile home.  

Once the home sold, Gwendolyn was owed her mom's lot rent deposit from Pleasant Grove. Gwendolyn was told in March that the check would be mailed to her.

"Nothing came," she said. "So, I called back 30 days later, in April."

Gwendolyn said she was told they would look into it, and get the check out soon.  

"So, I called back every month, every month, and still no check," she said.

With no check, Gwendolyn was getting frustrated.

"When my mom passed, she would call us every month wanting the lot rent on time, and we did. We would pay it on time. If you wanted your money on time, why couldn't you give our money on time?"

Gwendolyn got in touch with me and when I talked to an employee at Pleasant Grove she apologized and said the check is in the safe, which Gwendolyn picked up right away.

"You got it done in three hours, what I was trying to do in three months," Gwendolyn said. "I'm glad it's over. I don't have to deal with those people anymore."

The rep with Pleasant Grove said the reason for the delay was that the company was just sold, and there was a lot of paperwork to go through.

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