Dionna Williams told ABC11 that her son's bus has yet to be on-time and that the fix may be making the situation even worse.
Thursday morning, the bus arrived at 8:29 a.m., which is about 30 minutes late.
Williams has sent the videos to Wake Schools officials everyday.
"Just quick little clips of 'Hey, this is what time they told us to be at the bus stop.' This is what time we are at the bus stop and this is what time she's arriving," said Williams.
She said for about three weeks her first grader has arrived at Smith Elementary School an average of 45 minutes late, and has yet to return home before 5:30 p.m.
Now, Williams said the bus is now overcrowded because of extra stops.
"We've got a lot of challenges to face us," said Wake Schools Operations Chief Don Haydon. "We have things that still need to be corrected, but I think we are making improvements."
Haydon said he's put 42 buses back on the road after starting the year down 52. He is now looking to add more drivers and GPS units to improve efficiency.
It's a problem that Williams said even the bus driver has shared with her first grader.
"He tells me that she has to pick up at another school first or if there was traffic," said Williams. "He's six. He doesn't drive. He doesn't know anything about traffic."
Williams said her frequent calls and questions to the school system have gone unanswered so far.
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