"He immediately came outside and tried to track down the driver, but he kept on going," said Cooper.
Cooper said her son took pictures of the damage and called the city.
"I notified the city 30 minutes of the incident, from that time up until now, I've gotten no type of response," she said.
And when calling got her nowhere, she went online.
"I actually did the online complaint and I actually sent an email attachment as well with six or seven pictures," said Cooper.
But two weeks after she says her mailbox was damaged, and no response from anyone at the City of Raleigh, Cooper turned to me.
"Very frustrating, I work every day. I pay my taxes. I try and do right by Raleigh, but to have to go other extremes just to get something done, just to get something done that was of no fault of my own, it kind of makes me feel wishy washy if the city of Raleigh is even dependable," Cooper offered.
I sent emails to the City of Raleigh public information department and that same day a man with the city was at Cooper's home. He put up a new post, mailbox, and even new house numbers. It was a welcome site to Cooper.
"Diane, I thank you so so, so, so much, and I so appreciate your service," she said.
No one from the city got back to me for comment.