Obama: 'No excuse' for health care signup problems

A test by ABC11 shows things might be looking up for the troubled system.
October 21, 2013 3:21:56 PM PDT
President Barack Obama said Monday there was "no excuse" for the myriad computer problems that have marred the rollout of his health care law.

"There's no sugarcoating it," Obama said at a news conference at the White House. "Nobody is more frustrated than I am."  

Still, the president said his administration was doing "everything we can possibly do" to get the federally run websites up and running. And he guaranteed that everyone who wants to get insurance through the new health care exchanges will be able to.

ABC11 checked the healthcare.gov website Monday morning and found we were able to create an account in 20 minutes and start looking at policy options.

That's an improvement over earlier this month when many said the site would freeze up if they could sign up for an account at all.

Obama's event in the White House Rose Garden had the feeling of a health care pep rally, with guests in the Rose Garden applauding as Obama ticked through what the White House sees as benefits of the law. The president was introduced by a woman who had successfully managed to sign up for health insurance through the marketplaces in her home state of Delaware.  

The president insisted that his health care law is about more than just a website.  

"The essence of the law, the health insurance that's available to people, is working just fine," he said. "Everybody who wants insurance through the marketplace will get insurance.  Period."

The White House says more than 19 million people have visited HealthCare.gov since the site went live on Oct. 1. Officials also say a half million people have applied for insurance on the federal- and state-run websites.

Associated Press reporter Julie Pace contributed to this report

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