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Troubleshooter gets the lights on for desperate driver

A woman's headlights kept leaving her in the dark and she couldn't get them fixed
November 15, 2013 3:53:10 PM PST
The headlights on Diane Bloom's car have given her trouble several times over the years.

"The headlights would flicker and every once in a while they would go out," Diane said.

She has been trying to get them fixed, but said she has run into roadblock after roadblock. Diane said she first brought it to the dealership's attention in 2008.

"The first time they replaced a bulb under warranty, and the second time, they said they turned it on and it was fine, nothing was wrong with it. It's always ok when you turn it on," Diane said.

Diane wasn't happy without the fix, especially with her most recent scare.

"When I was driving I-40 I was going 70 miles an hour. It was dark. The lights flickered, and then they went out completely, and it was really scary. I mean I was just driving by other people's headlights," Diane said. "The next day I called Audi and they said we can't help you unless you bring it in when it actually happens."

Diane took to the web and researched the problem and quickly found a class action lawsuit.

"My name was on the list for the class action suit. And not until I said that did the Audi dealer acknowledge that there was a class action suit and they had received my name on their list," Diane said.

According to the settlement, Audi will repair or replace the headlight if you have proof that it was an issue when the car was under warranty. Diane said she had that proof. Service records from 2008 show she reported a problem with her headlights.

"So they said that they would fix it, but they wanted me to pay half," Diane said.

With a repair cost of over $1,000, Diane was not happy with this, especially when the settlement for the class action said Audi would pay for the repair.

"I said 'Well, what's the barrier to Audi doing what they're supposed to do, paying the whole thing?' And he said 'Um, I don't know.' We kept having these discussions that lead really nowhere but a brick wall," Diane said.

Diane got in touch with me, and I questioned the service manager handling her case. He told me that it wasn't up to him what was covered, and that the regional manager with Audi decides.

The next day, Diane got an unexpected phone call about her car.

"He said 'I have authorization to fix your headlights. At Audi's expense!'" Diane said.

Since the repair, Diane said she has not had any problems.

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