It all started after a bad accident. Now, Hazel Inglis takes a lot of prescribed pills. There are so many in fact that she says she can't keep up with the refills. So, she signed up for mail order, and now she can't keep up with all the pills.
Inglis' home has pills and pill bottles everywhere. Some are more than a year old. She has far too many to use. Inglis says the problem started when she switched from a local pharmacy to Right Source, which is a mail-order pharmacy.
"We will contact you when your refills are due and I thought I love these people because I can't keep track of this stuff," said Inglis. "You know they're going to contact me when my refills come up."
And they did. Inglis says she'd get automated calls for refills, and she'd approve them.
"They were constantly contacting me every month for three months' worth of medicine, and it didn't dawn on me until I couldn't put anything else in my safe," said Inglis.
Inglis says she looked at the dates on the bottles and discovered she was getting more than one refill every three months. She says she called Right Source, but the refills kept coming.
"This is ridiculous and I don't know how to fix this," she said. "I've called these people three times."
Inglis reported the problem to her doctor and he even wrote a letter to the company.
"My nightmare is going to be if I have to throw it away because of one month's worth of this medicine," said Inglis. "It's expensive."
Still, the refills and calls kept coming. Fed up, Inglis got in touch with me.
"I am at a loss," she said. "I don't know how to fix it. I've contacted them. My doctor's office has contacted them. They're still contacting me."
Right Source is owned by Humana, and a rep told me that Right Source does not automatically ship refills, and that all medications sent were with Inglis' consent. She added, the medications were dispensed and billed as they were written by the prescriber. The rep also says once a member uses two thirds of their supply, the member will receive an automated refill reminder call, and the member must confirm the refill. They also say they don't have any record of calls or letters asking them to stop, but they did agree to remove Inglis from the automated refill reminder program.
That solution is just fine with Inglis, who says she has enough pills to last a long time.
It's always a good idea to check to see if you really need refills before you agree to them, but in this case, Inglis says she really needed someone else to manage that for her.