Troubleshooter tackles Raleigh parking ticket

A man paid $5 to park downtown and still ended up with a $30 citation
December 20, 2013 3:06:50 PM PST
A man paid to park his car in downtown Raleigh, but still ended up with a $30 ticket.

Jeremiah Coleman was meeting some friends so he parked at a lot downtown and paid $5 to park there.

"Someone told me I would have to pay at the meter, so I went over and paid and I thought that would be it," Jeremiah said.

He even had his receipt to show proof of payment.

"I put that up on my dashboard and then figured I'd be alright," he said. "I came back out a couple hours later and had a parking citation. I figured I'd fill out the appeal, you know just went online and did that same night and figured I'd be done," Jeremiah said.

Instead, he received a letter saying he was still responsible for the $30 citation. Jeremiah reached out to me, and I got in touch with the City of Raleigh Parklink.

A rep admitted Jeremiah paid for parking before he got the citation, but this particular lot is for monthly account holders only, up until 7 p.m. That means the public cannot park in the lot until after 7 p.m., and Jeremiah parked there around 6 p.m. A sign posted at the lot states the hours.

The rep with the city did further research, and said she learned the pay station at the lot should have been programmed to not accept payments during the hours reserved for monthly account holders.

Because of the glitch, they dismissed Jeremiah's citation.

"Thank you so much for working on this and taking care of this for me, and I'm thankful to the city too for finding the problem," Jeremiah said.

The rep with the city added their vendor worked in the pay station to make sure this problem with being able to pay despite not being able to park does not happen again.

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