Touchscreen woes plague some iPhone users
Some Apple users are reporting new iPhone 6 and 6 Plus models have "touch disease."
"Touch disease," as it's being called, happens when the screen freezes up and can't be rebooted. The phone essentially becomes useless.
Eric Lindstrom says he runs his entire business on his iPhone. He's a social media manager for several clients.
"Approximately 10 months ago, my touchscreen started acting very strange, totally unresponsive," Lindstrom said.
A slew of similar complaints flooded social media. The customers suing in this class action lawsuit accuse apple of fraud. The customers say the phones have a defect, and Apple knew about it.
"And I'm getting the flicker now too, which is another evidence of the problem," Lindstrom said. "The phone just starts to flash a white bar."
Lindstrom said Apple told him to delete everything on his phone and add it all back on, one at a time.
He said the process was a hassle and didn't even fix the glitch.
Lindstrom said Apple tried to sell him a new touchscreen for $200. He declined.
There's been no word from Apple, but published reports indicate the company will give customers a refurbished replacement if the phone is still under warranty.
If the phone is not under warranty, the repair runs between $85-$249.
