ABC11 Troubleshooter investigates power bill problem

CARY, N.C. (WTVD) -- A Cary woman kept getting a power bill that wasn't hers, and was told she was responsible for it.[br /][br /]When she couldn't get it taken care of on her own, Meredith Logan contacted the ABC11 Troubleshooter.[br /][br /]When you move, you typically have to turn off your services and pay a final bill. Logan thought she did that until the bills kept coming.[br /]It was a disconnection notice that worried her most.[br /][br /]"It was a bill that said, 'We're about to turn off your power.' It was a final notice, and I totally didn't understand why I was getting it," said Logan.[br /][br /]Logan was confused. She says she is up to date on her power bill for her new home that she moved into in November. When she took a closer look at the bill, she realized it was for her previous apartment at Carrington Park, where she lived prior to the move. Since she hasn't lived in the apartment for months, she called Duke Energy.[br /][br /]"They told me to take it up with the apartment complex," said Logan, who then called Carrington Park. "They had not rented it yet, but they had been using it for their own purposes, and they agreed with me that I shouldn't be responsible for the bill after Nov. 15, which was the end of my lease."[br /][br /]However, in order for Carrington Park to pay the bill, Logan says they needed Duke Energy to bill them instead of her.[br /][br /]"So I called Duke back, and explained that to them, and they said they couldn't do that," said Logan. "So, I was stuck with this bill for almost $300. They attached that $300 bill to my bill here at this house, and then sent me a final notice here -- threatening to turn off my power." [br /][br /]Logan kept calling both Duke and Carrington Park, and says she eventually got a rep from Duke to help.[br /][br /]"She got Carrington Park on the phone with us," said Logan. "So the three of us were on there, and Carrington Park said 'Yes, they would pay the bill. Just put it in their name. It was okay to do that.' The gal said, 'Okay, fine it's all taken care of.' The gal from Carrington Park said, 'Okay, now Meredith isn't going to get a bill anymore. She is not going to be responsible.' The gal said yes. So we thought everything was fixed."[br /][br /]However, it wasn't fixed.[br /][br /]"A couple weeks later, I got a final notice again, and that's when I called you because I was you know at my wit's end," said Logan. "It was just a conundrum."[br /][br /]I got in touch with Duke Energy, who said in general they can only issue a bill in the name of the person who is the established account holder. When I reached out to Carrington Park, they said Duke Energy just reached out to them and agreed to back date the bill to when [br /][br /]Logan moved out, and that Carrington Park paid the bill.[br /][br /]As for Logan, her frustrations are finally over.[br /][br /]"Thank goodness," she said. "I can't thank you enough for that."[br /][br /]A representative with Duke Energy added that, when moving, it's important to close your account, which will end billing at the address. Logan claims she did do that.[br /][br /][b][url HREF="http://dig.abclocal.go.com/wtvd/docs/report_a_typo.html"]Report a Typo[/url][/b][br /][br /][br /]HREF="http://dig.abclocal.go.com/wtvd/docs/report_a_typo.html"]Report a Typo[/url][/b]