Help, I can't put a security freeze on my credit!

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Impacted by the Equifax hack? If so, you need to take action right away. (WTVD)

Impacted by the Equifax hack? If so, you need to take action right away. While many people are trying, they're reporting problems with being able to protect their credit.

After Equifax announced that hackers stole personal data from 143 million Americans, many consumers are trying to protect their identities.

Sensitive information that was vulnerable to the hack included: names, Social Security numbers, birth dates, addresses, driver's license numbers, credit card numbers, and some "dispute documents," which also include personal information.

One way to protect your credit is to sign up for a security freeze. However, for many who have tried to use a security freeze, they said they've hit roadblocks.

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One viewer, Jerry, said, "None of the credit reporting agencies are taking requests to freeze credit either online or by phone. I've tried for the past two days."

Another viewer, Diane tells me that she keeps getting an error message.

I reached out to TransUnion and a representative said:

TransUnion's focus has been on assisting consumers concerned about the Equifax incident and ensuring our systems are secure. The unprecedented number of consumers contacting us after the Equifax announcement has impacted our ability to respond to consumers as we would like. We have taken several steps to increase capacity and communication to support concerned consumers, such as adding agents, keeping our call center open through the weekend and authorizing overtime. We encourage consumers to visit the following website for more information on how to protect their identity."

Equifax did post an update on their website stating high volume of security freeze requests has caused temporary technical difficulties.

Experian did not get back to me.

If you don't have success trying to freeze your credit online, try calling. People have reported success when they call all three agencies.

The best advice is to keep trying and don't give up.

Putting a freeze on your credit will protect you from thieves trying to use your good name to open credit. Also, be leery of any calls or emails you get from someone saying they will help you when it comes to the Equifax hack.

Do not provide any personal information over the phone or via email unless you initiate the contact and are sure you're dealing with the actual company.

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technologysecurity breachsecuritycredit cardstroubleshooterRaleigh
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