Troubleshooter: Delayed Refund

DURHAM Barbara Shepard says, "I got a statement that said I had a credit. It was a mistake where I paid too much money. It was my mistake."

Barbara says despite the overpayment being her mistake, she was promised the refund. She adds, "They told me it was going out and I'd have it within 7 to 10 days on two different instances and I still haven't gotten it." Barbara says she did call The Real Yellow Pages several times; but she still didn't get the money. She adds, "They're holding my money. I want my money. I want my check that's it."

Barbara turned to Troubleshooter Diane Wilson and she got in touch with The Real Yellow Pages. Within a week, B&G Builders Pools and Spas got their refund check of $718.00. Barbara says to Troubleshooter Diane Wilson, "I knew you could get it done."

A rep with AT&T said after reviewing B&G's account, it was determined that there was an error in the billing address on the account, which caused a delay in the refund process.

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