"Water was flowing everywhere, going down the street," eyewitness Ethan Jenkins said.
Authorities say a 12-inch main ruptured on Millbrook Road near Tall Pines Court, flooding the street. Moments later a city bus ended up in a hole.
"Starting sinking lower and lower and the water just kept rising and rising going straight down the street," Jenkins said.
"The bus had to stop in traffic and as the bus was sitting there, it started sinking," eyewitness Dave Witt said. "I banged on the windows and said hey y'all might want to get out."
Seven people were on the bus when the accident happened. No one was injured, but they had to climb out of the windows to escape.
"All I see is people jumping out of the back windows, the bus driver got kind of stuck," Jenkins said. "I've never seen anything like this in my life man, it's crazy."
The bus was removed from the hole just after 5 p.m.
Andy Brogden with Raleigh Public Utility Water Distribution says the 12-inch water main was shut off after 45 minutes.
Authorities had to close Millbrook Road in both directions in the area between Auburn Road and Ivy Lane.
Police have advised drivers to avoid the area if possible.
Officials hope to repair the damage by Saturday morning.
No one living near the area lost water service during the break.