Troubleshooter: Deposit returned


"You just don't know how many times I called and what excuse I got," she told ABC11.

Lee lived at the Hampton Forest Apartment in Durham for nearly 10 years. She moved out in October, and says the manager told her she didn't need to do a walk-through to get her $200 deposit back.

"'No, you've been here a long time so we're going to replace the carpets and paint the walls anyways.' So, I said 'Am I going to get my security deposit back?' She said 'Yes, in about 60 days,'" Lee recalled.

Sixty days passed, but there was no check in the mail, so Lee kept calling.

"The excuses from the computers are down, I e-mailed corporate and they haven't e-mailed me back," Lee said.

After six months and still no deposit, Lee remembered a recent Troubleshooter report.

"Low and behold I see Troubleshooter gets security deposit back, and I was like 'Oh my goodness, she got the security deposit back,' so I said I'm going to just try," said Lee.

ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson got in touch with the corporate office of the apartment complex and Lee got her $200 deposit.

"It's amazing that I've been calling for all those month, and in less than a week, when you got involved, I got my check," said Lee. "I'm just so appreciative. I thank God for you, because I really believe they would have kept giving me the runaround."

The representative we spoke with at the corporate office said there was no hold-up, and that the check was cut and sitting waiting for Lee, but they had no forwarding address for her. He said all she has to do was call the apartment complex and give her forwarding address to the manager.

Lee disputes the claim that she didn't give them a forwarding address. She says when she called, she never had to give it to the manager, the manager read it to her.

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