Troubleshooter: Mattress problems

APEX Randy O'Malia says he has had no problems with the mattress he got for free, but the one he paid for has fallen flat.

The problems date back to 2007, when he first went into Mattress Warehouse and bought one mattress for $1,900 and got another one for free. Not long after, O'Malia says he noticed problems with the mattress he paid for.

"After about a year's time, we noticed pretty major sags in the mattress … contacted customer service," O'Malia said.

Since it was under warranty, it was inspected, and O'Malia got a new mattress.

"About eight months into the next year the mattress started to go again," O'Malia said. "Once again the mattress had sagged about an excess of an inch and a half and qualified for a replacement."

While O'Malia qualified for a replacement, he says Mattress Warehouse replaced it with a mattress worth only $1,000, not the original $1,900 he paid.

O'Malia says it is because it is the total cost split between the two, and that's why he says Mattress Warehouse only wanted to give him a $1,000 credit towards another mattress.

"That really didn't settle well," O'Malia said.

O'Malia says he needed a mattress and decided to take it. But not long after getting his second replacement mattress he says problems started again.

"Severe sags at about six months and really it didn't seem right," O'Malia said.

An independent inspector looked at it, and O'Malia was approved for a third replacement mattress.

Not wanting to only get a mattress worth $1,000 O'Malia decided to get ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson involved.

"I kind of felt hopeless," O'Malia said.

ABC11 got in touch with a representative with Mattress Warehouse and O'Malia says he was offered a full refund of his original purchase price from the company.

The rep with Mattress Warehouse looked into the issue right away and with O'Malia to reach a resolution.

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