Troubleshooter: Postal problems


Suzanne Brown says she and her friend were on her porch Memorial Day weekend when they saw a substitute carrier damage her fence while delivering her mail.

"He tore the fence down," she said. "Then he came down and skidded over and then he hit this way and then he came back."

Besides some damage to her fence, she says a flowerpot and some of her landscaping lights were damaged.

"Of course he didn't stop, didn't pick up his tail light, didn't apologize," she said.

Brown waited until after the holiday weekend to call her local post office to file a complaint and two representatives came out to look at the damage.

"She did not do anything, she did not offer me forms, she did not offer me information," Brown said.

Brown says they only told her they would be back in touch within a few days, but after a month and not hearing anything, Brown got ABC11 Eyewitness News I-Team Troubleshooter Diane Wilson involved.

Wilson got in touch with a local representative with the US Postal Service and they sent out a postmaster to look at the damage.

"She said I'm so sorry they have not handled this well at all," Brown said.

Brown says she was then given forms to file a claim.

"I filled it out, sent it in, that was not what they wanted," Brown said. "I filled it out a second time, sent it in, still not what they wanted. Sent it a third time and it was magic as 10 months later."

It took some time, but Brown got a check in her mailbox for more than $1,400 to cover the damages.

"I just thank you for helping me get this finished," Brown said.

A representative with the US Postal Service said part of the reason it took so long is when Brown turned in the claim, it did not contain all the required information. Once the postal service got everything they needed the claim was reviewed and processed. The $1,400 covered the repairs to her fence along with a new lights and a new pot.

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