Troubleshooter: Late refunds


After the story aired, EZ-E Tax Services did send out some of the refunds, but now they're accused of keeping too much and not filing correctly in the first place.

Customer Janet Clemons says she was not happy after learning what EZ-E Tax Services filed on her taxes.

"I was mad," she said. "I found out I was a hair stylist and never did a day of hair."

But according to Clemons' tax return transcript from the IRS, it was filed that she is a hair stylist. Also an education credit was filed on her taxes.

"They said I went to school, but I didn't go to school last year," Clemons said.

Janet says EZ-E Tax also filed her dad's taxes.

"He's not a janitor," she said.

But according to his tax return transcript he earned wages last year being a janitor and it was also filed that he had expenses relating to the job, plus he also got an education credit.

"My dad is 74-years-old, he did not go to school last year, didn't even go much when he was younger," Clemons said.

Besides Clemons saying EZ-E Tax Services filed the wrong information of their behalf, she had problems getting the refund that the IRS paid out - more than $1,000.

After ABC11's story aired, she heard from EZ-E Tax to let her know her refund was ready.

But she says when she went to get it, "they took money out that they weren't supposed to take out."

Clemons says she only got $735, despite her tax transcript from the IRS saying she had more than a $1,000 refund.

Even more worrisome to Clemons is what EZ-E Tax will do with important personal information like her social security number.

"They do have my information now and I'm just scared what they're going to do with that information," she said.

Since Clemons learned EZ-E Tax did not file the proper information on her taxes; she says she's getting her taxes, along with her dad's, redone.

Last month, ABC11 also talked with an EZ-E Tax customer who was waiting for her tax refund of more than $3,000.

The good news for her, she contacted the IRS and learned there was a delay in her taxes and now that her refund is ready she says was able to get the refund sent directly to her, as opposed to EZ-E Tax Services account. So she will be getting her entire $3,700 refund.

ABC11 I-Team Troubleshooter Diane Wilson has made several calls to EZ-E Tax Services corporate office, but all of their mailboxes. Each time she has stopped at their local office in Raleigh it is closed.

Officials say when it comes to your taxes filed; ultimately, no matter who prepares a tax return, the taxpayer is legally responsible for all of the information on that tax return. So make sure you use a reputable business who's in business for several years and who has a licensed preparer.

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