Troubleshooter: Wedding DVD

"The day after the wedding, he sent me a message on Facebook on our way to the airport and he notified us that he had placed our trailer on YouTube so we could go out and see how it looked," she recalled.

Humphrey says the video clips looked great and she was anxious to get the complete DVDs of her wedding and reception since the contract stated she would have it two weeks after the wedding. Right before the New Year, Humphrey says she contacted Ernest Richardson from Christian Media productions about the DVDs.

"He said that he had been sick. He had some problems at his home, so he asked me if I could give him a few more days and that he would have it ready for us," she recalled.

Humphrey waited and waited but says she received no DVDs.

"When we finally would talk to him, it was always putting off a couple more days. When we talked to him at the beginning of the week, it was always Friday. We would talk to him at the end of the week and he'd say, 'I'll have it ready on Monday' and he never delivered," said Humphrey.

Humphrey says Richardson did offer her a refund of her payment in full of $550.

"We didn't want a refund. We wanted our memories from our wedding day which he had on video," she said.

After more than two months and no DVDs, Humphrey reached out to ABC11 Troubleshooter Diane Wilson. Once we got in touch with Richardson, it took him a month, but he finally delivered Humphrey's special day on DVDs.

Richardson, of Christian Media Productions blamed the delay in getting the DVDs done on the poor audio quality provided at the wedding by the DJ. He added he ran into several computer glitches and personal illness that also caused setbacks. When he couldn't provide the DVDs on time, he did offer a full refund to Humphrey but she declined. So, he continued working on the DVDs and says he got them done when he could.

Now that Humphrey has her DVDs of her wedding and reception, she is in wedding bliss.

"It was just, a sigh, I was just so happy because I just wanted my memories from my wedding day," she said. "I don't think I would have the DVD if it hadn't been for you."

Richardson says his feels he started out in a good faith effort as he provided several services to the Humphreys for free. But he does admit he was unable to provide the DVDs to Humphrey and her husband in a timely manner and is sincerely sorry for that.

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