Brenda Allen claims FEMA promised her thousands of dollars in aid that could take her months to receive.
Allen was renting the unit where she lived. After applying for disaster aid, FEMA sent her a letter saying she would receive more than $4,000 for personal property and rental assistance. However, Allen says she never received a check.
"To this day, I've never received a check in the amount of about $4,000 or more," she said.
Allen followed up with FEMA and because the check never got to her, she had to start the process of stopping the payment so FEMA could issue another check.
"It could take anywhere from days, to weeks, to months," FEMA spokesperson Bettina Hutchings said.
Hutchings says anytime a check is reported as lost or stolen, a verification process has to take place to make sure the check has not been cashed.
"We have to protect those taxpayer dollars and make sure that everything is being done correctly and that would require that this process work its way through the system," she added.
Not knowing how long that process will take isn't easy for Allen.
"This is kind of a hard pill to swallow -- to tell me that you know it's gonna be six months," Allen said. "You don't know when you're going to give me a check. I'm sure FEMA has helped a lot of people, and good for those people, but they haven't helped me."
Allen should eventually receive another check but it's unclear when that will happen. She says she doesn't know what she's going to do in the meantime.
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