Troubleshooter helps Triangle woman get $3,250 back


This woman was not giving up. She was determined to get her money back after Home Depot put in new carpet, carpet that had problems shortly after installed.

"There's loops right here," said homeowner Angela Sipe. "I needed something that was real durable that could withstand four kids and two dogs."

She says the salesperson assured her the carpet she got would withstand their lifestyle.

The total cost over $3,000, but Angela says it did not take long to notice the problems.

"About six weeks after they installed it, I noticed loops coming up," she said.

Some of the loops were not even in high traffic areas.

Angela says reps for Home Depot and the carpet manufacture did come out to look at the carpet, but blamed the problems on her kids and dogs.

"I couldn't believe they weren't going to stand behind their product," she said.

Even more frustrating, the carpet came with a 90-day satisfaction replacement guarantee.

"I spoke to an assistance manager and he told me the best offer he could give me was if I purchased new carpet from them they could give me $700 off the price," Angela said.

Not happy, she took Home Depot to small claim courts and won. However, when Home Depot did not pay, Angela got in touch with me.

"You called Home Depot and I got the [$3,250] check two days later," she said. "Thank you, I'm very happy."

A rep with Home Depot said it was their understanding that Angela was contacted by the store to pick out new carpeting that would be installed at no charge to her during the 90-day guarantee period prior to the lawsuit.

Angela claims Home Depot did not suggest that option, as she would have taken that offer.

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