Troubleshooter helps Cameron man get credit card reward money

CAMERON, N.C. (WTVD) -- When you sign up for credit card reward cards, you expect to collect your reward after spending a certain amount of money. However, for one local man, it wasn't that simple.

Raymond Yamrus had been using his credit card quite frequently and accumulated more than 50,000 points on it. He wanted to trade those points in for cash, a promotion he signed up for with PNC, so he called to do so.

"Gave the girl the credit card number and she said 'I'm sorry sir. Your credit card has been deactivated. You canceled it,' and she said 'You have no more points.' I said 'Wait a minute.' I said 'My last statement in November said I had 58,000 plus points," Yamrus said.

Yamrus said he couldn't understand how the card got canceled and demanded to talk to a supervisor.

"He came back and said it was closed by my wife," he said. "That doesn't work. My wife is hearing impaired. She doesn't use the phone. I do all the finances. Then he said 'Well, it was a third party.'"

Yamrus wasn't happy with that explanation and kept pushing to reopen the account so he could cash in his points.

"He says 'I'm sorry. I can't do anything,' and I said 'Well I can tell you what I am going to do. I'm going to go to channel 11," he said.

We reached out to PNC and Yamrus got good news. He got his $104 check for his points.

"I got all those run around for a month-and-a-half or more but thanks to you, I got the money, and I'm happy," he said.

A rep with PNC thanked us for bringing this to their attention, and said they do not share information about their customer's account, but will work directly with Yamrus, which they did.

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