Numerous people, however, reported hearing possible gunshots.
FPD says fight that led to the shutdown was likely started by group of teens. @ABC11_WTVD— Morgan Norwood (@MorganABC11) December 26, 2016
Joseph Cisneros was grabbing food when a sound startled him.
"I didn't actually see his gun, I just heard the gunshots," he said. "I was just froze, and I didn't know what to do."
He said pandemonium broke out, and shoppers started running toward doors.
"I just left as fast as I could," Cisneros said.
Store managers told ABC11 that they were told by security there was an active role shooter on property.
WATCH: Drone video over the mall during the disturbance call
"That's when I began rapidly exporting everybody out," said store manager Richard Walters.
Everyone was escorted out of the mall.
Police officers and deputies from the Cumberland County Sheriff's Office assisted with traffic control.
The mall was packed when the commotion erupted.
"I know it's going to hurt a lot of the businesses sales-wise, especially it being the holiday season," Walters said.
The incident originated in the food court area. Police say a group of high school student began fighting.
Police confirmed they responded to a 911 call at 4:43 about a "large disturbance."
Fayetteville Police told ABC11 that one person was transported to a hospital after apparently having a panic attack. No other injuries were reported.
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