Some residents wake up without water in Wake Forest

WAKE FOREST, N.C. (WTVD) -- Nearly 100 residents in Wake Forest woke up Wednesday morning without water.

The outage was due to a water main installation project on O'Neal Road, but neighbors complained they did not receive any advanced notice.

"I went to turn on the water, there was nothing," said Hillcrest Farms resident Ed Boylan. "You can't shower. You can't use the bathroom. What are you supposed to do? It's very frustrating. We had no time to prepare for this."

Around 10:30 a.m. Aqua North Carolina, Inc. customers received a text alert about the work along with a boil water advisory.

Parent company, Aqua America, told ABC11 a phone campaign was supposed to go out at 6 p.m. Tuesday evening, but there was a technical problem.

"We apologize for our error, and we appreciate our customers' patience this morning," said a spokesperson.

"I would definitely need to know about that. I gave my children bottled water from our faucet this morning for lunch, and we have an ice machine that's making ice. I have to dump all that. If I had known I wouldn't have given them that as well," said Aqua customer Alison Harmon.

Aqua said the outage affected about 30 homes in the Hillcrest Farms and Forest Ridge neighborhoods including 10 homes on O'Neal Road.

The water was turned back on Wednesday afternoon just after 1 p.m. after repair work was complete. No other outages are planned associated with the project.

Aqua advises affected customers to boil all water used for consumption for the next 24 to 48 hours.

"We depend on water. Something like this should have gone out," said Boylan.

Customers with questions or concerns can call (877) 987-2782.

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