Water service restored to thousands in Morrisville; road remains closed

MORRISVILLE (WTVD) -- Water service has returned to nearly all of the approximately 4,500 utility customers in Morrisville who experienced a service disruption, the Town of Cary announced about 10:20 p.m. Friday.

Town officials continue to advise residents to bringing tap water to a rolling boil for at least three minutes or use bottled water until further notice for many common household uses, including drinking, cooking, bathing, brushing teeth and washing dishes.

If the water appears discolored, utility customers should flush all house faucets for a few minutes until water runs clear, officials said. Customers should check for discoloration before washing clothes.

"We appreciate everyone's support as crews worked non-stop to get service back in order," said Town of Cary Utilities Director Jamie Revels. "As testing continues, continue to take precautionary measures like boiling water until at least Sunday morning."

A water-main break in the 1000 block of Chapel Hill Road in Morrisville was the culprit, and it affected area neighborhoods and businesses for hours Friday.

At peak, about 4,500 utility customers in Morrisville and Cary were without water on Friday after the main break. As a precaution, a boil water advisory was issued for any customers who have lost water pressure since 2 p.m.

Water service at Raleigh-Durham International Airport was affected for about 45 minutes, airport officials told ABC11.

Chapel Hill Road remains closed Saturday between Airport Boulevard and Southport Drive while crews work to make repairs. The road is expected to reopen sometime in the afternoon.

The break was caused by a private contractor, the Town of Cary said.

"Every available resource is being used to resolve this situation as quickly as possible. We recognize and regret the impact that the contractor's mistake is having on our community," Revels said.

Revels added that the Town would notify customers when there is no further need to boil water as a precaution.

Hungry customers were turned away in the McCrimmon Corners shopping center Friday night after the nearby water main break forced businesses to shut down.

"We didn't cook anything and we were going to get out to see if we could find some food, said area resident Vidya Ranganathan.

Many neighborhoods and businesses in the area may experience low or no water pressure, the Town of Morrisville said

The Town of Cary Public Works and Morrisville Police Department were working at the scene.

Residents needing more information may call (919) 469-4090 to speak with a customer service representative. A recorded message with the latest update is available at (919) 319-4504.

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