911 outages: Verizon, CenturyLink customers need to use alternate numbers to reach 911

FAYETTEVILLE, N.C. (WTVD) -- Officials are asking Verizon and CenturyLink customers in Moore County to use alternate numbers when trying to reach 911 because of an outage.

Police said the issue started because of construction in Moore County.

The outage originally included Fayetteville and parts of Cumberland County but residents in those areas, who have Verizon, are able to call 911 again.

CenturyLink customers in Cumberland County are still asked to use an alternate number.

The numbers callers should use to reach emergency services during the outage are:

  • 910) 433-1925
  • (910) 433-1911
  • (910) 433-1912
  • (910) 433-1913


An alternate number to reach the Cumberland County 911 Center is (910) 323-1141.

Text to 9-1-1 is still an option for both centers.

Officials estimate the outage will last a few more hours.

Outages are also being reported in Harnett County. Customers can call (910) 893-9111 to reach 911.
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