Latest Kia recall fails to cover Fayetteville man whose car caught fire

EMBED </>More Videos

A Fayetteville man's 2015 Kia Optima caught fire without being in an accident, but it's not part of the latest recall, and he wants answers and action by Kia.

Hundreds of vehicles are going up in flames, and they're not even in an accident. While Kia and Hyundai recalled more than 168,000 vehicles to fix a fuel pump problem that they say can cause engine fires, these recalls don't help Fayetteville resident Michael Brown.

Brown's 2015 Kia Optima also caught fire without being in an accident, but it's not part of the latest recall, and he wants answers and action by Kia.

Brown says he had just parked his Optima outside his sister's home and less than fifteen minutes later he heard a huge pop outside.

"When I opened the door there were flames going five foot above my car," Brown said.

EMBED More News Videos

Hundreds of vehicles are going up in flames, and they're not even in an accident.

Brown's Optima was on fire, and after the fire was put out, his vehicle was a total loss.

Brown called Kia right away, and they did send an investigator to examine his car. "He said, 'Well, they can't figure out where the fire started. They just know you didn't do it. So at this time, Kia's doing nothing,'" Brown added.

Last fall, The Center for Auto Safety demanded a recall of nearly 3 million Kia's and Hyundai's over fire concerns and the National Highway Traffic Safety Administration opened an investigation.

While Kia and Hyundai did issue recalls impacting about 168,000 vehicles to fix a fuel pipe problem that can cause engine fires. Kia and Hyundai said the problem stems from improper repairs during previous recalls for engine failures. This recall doesn't impact Brown's case because he hasn't had a previous recall.

"It blows my mind. I think they should fix the problem foremost," Brown said. Kia told him since they can't determine where the fire started there is nothing they can do. "I think there should be some action taken. you have to reimburse people for what they're losing when the car burns."

When it came to Brown's case, Kia issued this statement:

"Kia takes reported customer concerns seriously. Kia Motors America (KMA) has been in communication with the owner and initially offered reimbursement of out-of-pocket rental expenses incurred while KMA conducted its investigation of the incident. KMA's investigator attended a joint inspection of the vehicle with the customer's insurance company and the origin and cause of the fire was unable to be determined. KMA offered to further review the case for possible goodwill consideration but did not hear back from the customer and has since closed the case."

Brown said that is not true. He reached back out to the representative investigating his case, and he provided paperwork to show his losses in the fire and he says the representative tells him the case is still open.

Kia also added this statement:

KMA recognizes that customer safety is paramount and is committed to addressing every thermal incident. To quickly and effectively address these incidents, KMA is using in-house and third party fire-investigation companies, engaged an independent senior fire expert to evaluate the results of such fire event investigations and is consulting with a recent former head of NHTSA's Office of Defects Investigation to evaluate the organization's response to these incidents.

While the vehicle in question is not subject to a fire-related recall, KMA encourages customers to remedy any open recalls as quickly as possible, including certain 2011- 2014 model year Sorento and Optima vehicles identified in June of 2017 (NHTSA Recall Number 17V224) by taking their vehicle to the nearest Kia dealership. Additional information about open recalls may be found by this site visiting or through If a recall is unable to be remedied immediately, KMA will provide alternate transportation at no cost to the customer until their vehicle is repaired or another satisfactory resolution is determined.

Kia customers with questions regarding their Kia vehicle should contact KMA's Consumer Assistance Center directly at 1-800-333-4542 (4Kia).
Related Topics:
travelcarcar firesafetyauto recalltroubleshooterFayetteville
(Copyright ©2019 WTVD-TV. All Rights Reserved.)

More troubleshooter

More Travel

Top Stories
Show More