According to authorities, the woman, who is in her late 40s, became stranded between two elevated platforms at ZipQuest on Carvers Fall Road.
Fire crews rescuing woman trapped on Zip Line. Woman not hurt. Zip Quest on Carver Falls Road. pic.twitter.com/mpz3WxOnEL— Greg Barnes (@GregBarnesABC11) August 9, 2017
Officials said the woman, who was about 150 feet off of the ground, did not have enough energy to push herself from one platform to another, so she hit the brake and rolled to the middle.
Authorities shut the area down while the two-hour rescue was underway.
Crews said she was not injured.
Russ C. Bryan, Chief Adventure Officer (Co-Owner), of ZipQuest released a statement to ABC11 after the incident.
"This afternoon we had a guest who required assistance to be removed from a zip line. Our staff's training and safety protocols were underway, which included contacting emergency services as a precaution for any medical concerns. Local Fire crews came to (the) scene and took over retrieval efforts. Our guest was checked out by medical personnel on site and, as we understand, was uninjured. The remaining guests continued on to complete the full Waterfall Expedition zip line tour."
Bryan said ZipQuest takes safety seriously and has not had any significant injuries in its seven years in business.
"After seven years of operations and over approximately 55,000 zippers, our attention to training, safety, top notch equipment, and course design, have paid off with no serious injuries at ZipQuest," Bryan said. "We want to thank our local fire crews, and we will continue our safety cross training with local fire and rescue to help ensure the best possible outcomes for these rare occurrences."