Lisa Robinson-Ross was headed to Saint Christopher's Hospital with her son, Qwasair, for his weekly speech therapy session when she noticed the driver of the paratransit van was acting irresponsibly.
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She took out her cellphone to record what happened the morning of April 8.
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"Why is it so interesting to go on Facebook while you're driving? You're taking a risk and not caring in the situation," said Robinson-Ross.
The driver was watching videos on Facebook while driving, and using his headphones.
"I just think that's unprofessional, a hazard and dangerous" said Robinson-Ross, who is currently seven months pregnant. She called the company to complain but didn't get a response.
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When we reached out to LogistiCare paratransit company, they explained outside transit companies are contracted to get their clients to and from appointments.
After seeing the video, the company made a change.
They released the following statement:
"We were made aware of the video this afternoon and initiated an investigation. Based on our initial findings, the driver is employed by a contracted transportation provider and he was immediately removed from the program and is no longer permitted to transport any LogistiCare members. We are also conducting a thorough review of the transportation provider's performance record."