A memorial remains outside the Rocky Mount home where Tracey Swann, Kenny Swann and their daughter, Mahala, were found dead last week following a welfare check.
Relatives of the family said the home's electricity had been shut off days before the three were found.
Family members are seeking answers about whether the loss of power may have contributed to the deaths. Authorities are investigating whether a generator had been running inside the house.
According to relatives, the household owed more than $2,000 on an unpaid electric bill. Family members said the family attempted to pay half of the balance but were told the city would accept only full payment.
In a statement, Rocky Mount Mayor Sandy Roberson expressed his condolences and said he has directed city officials to review whether changes to utility payment policies may be warranted.
"I have asked the City Manager to explore whether there are opportunities to provide greater flexibility in our utility payment policies for residents who are making a good-faith effort to pay their bills, while also ensuring that any changes protect the integrity of the system and prevent abuse," Roberson said.
The deaths come just weeks after an investigation by the State Auditor's Office into potential over billing for electric service by the city last year.
Thousands of electric customers complained in late 2025 after receiving two electric bills during the same month.
The auditor's report found that the confusion did not result in customers being double billed. The city has also faced scrutiny from the auditor's office previously.
A prior performance audit found that "significant overspending has led the City to the brink of financial collapse."
The Rocky Mount City Council is scheduled to meet at 7 p.m. Monday.
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