"I sent them a check for $100, and they cashed the check," she said.
Betty thought everything was fine with the policy, and she so sent three more monthly payments of $100 each, but then she got a letter from the company that stated her policy was canceled due to lack of payments.
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Betty said she tried calling to find out what happened to her $400 of payments.
"I would get an answering machine. They would put me on hold. No one would talk to me and help me out. Then I saw you on Channel 11 helping somebody, and I thought what have I got to lose," she said.
After reaching out to Mutual of Omaha, Betty received a $300 refund.
Betty said, "The next thing I know you're calling me and then I got my check back. Thank you for helping me."
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A representative with Mutual of Omaha worked directly with Betty to resolve the issue and said due to privacy limitations; they were unable to provide further comment.