The utility company said these scams are becoming increasingly sophisticated and intimidating.
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People are trying to steal money by posing as Duke Energy employees in person, online and on the phone.
Some red flags to look out for:
- Phony calls: Scammers can manipulate their caller ID to make it look like the calls are actually coming from Duke Energy
- Disconnection threats: Customers may receive threats their power, water or natural gas service will be interrupted if they do not make a payment
- Payment requests: If someone requests an immediate payment, especially by prepaid debit card or gift card, it is likely a scam
Residents are reminded to refrain from giving out personal information to anyone calling on the phone or sending emails before confirming who they are.
Those who get a call, email or in-person visit should contact Duke using the number listed on their bill.
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The company can also be reached at (800) 777-9898.