According to the Better Business Bureau of Eastern Carolinas, utility scams remain one of the most common scams year after year, and despite repeated warnings, people continue to lose money.
As temperatures drop, heating systems work harder, often leading to higher utility bills. That's when scammers can strike.
"During the winter months, we just really encourage people out there to be aware that utility scams will happen," said Alyssa Parker with the Better Business Bureau of Eastern Carolinas.
Parker says scammers may contact victims by phone, text, or email-and in some cases, even show up at their door. The goal is often to create fear and urgency. "We're going to shut off your utilities right now, and that's typically a red flag. You're not going to get something that is so immediate," Parker said.
Another major red flag is how scammers demand payment. Victims are often told to pay using gift cards, cryptocurrency, payment apps, or wire transfers.
"We really encourage you to kind of take a step back, try to get the correct number for your utility company, maybe check a previous bill to get that number," Parker said.
In addition to gas and electric services, the Federal Trade Commission has issued this warning that scammers may also offer discounted phone, TV, or internet services. To secure the so-called deal, victims are told they must pre-pay using gift cards, another clear sign of a scam.
Ways to protect yourself
The BBB says the best way to protect yourself is to independently verify any claims.
- If you're unsure whether a call or message is legitimate, use the phone number listed on your actual utility bill and contact the company directly to confirm whether you owe money.
- Experts say the key is to slow down, question the situation, and never rush into a payment. Taking a moment to verify could save you hundreds or even thousands of dollars.
- Duke Energy also has this warning about utility scams.