"They said that I was very lucky to make it out alive," said Carla Chirico.
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Her driver, Devin Stenulis, was arrested in the middle of the ride and charged with impersonating an officer. Police said he had a gun inside the car at the time.
Officers placed Chirico in the back of a police cruiser while Stenulis was arrested.
"It was kind of shocking because he seemed like an unassuming person," Chirico said.
As an Uber driver, Stenulis had a near-perfect rating. It was 4.95 and there was a diamond next to his picture.
Stenulis, who used an alias on the app and went by "Spyke," had several other charges stacked against him.
STRING OF CHARGES
In July 2018, he was arrested in connection with a shooting in Johnson County while he was working as a bail bondsman. He was charged with three felonies in that case.
In May of 2017 in Raleigh, he was arrested and charged with impersonating an officer.
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He was hit with the same charge again this past December and handcuffed in the middle of a ride.
He started driving for Uber in October 2018.
Stenulis is no longer allowed to drive for Uber. A spokesperson said what did he was awful, and they're glad he's off the platform.
HOW UBER SCREENS DRIVERS
Uber said the screening process is based off North Carolina regulation, which means only convictions go on a background check. Pending charges, which Stenulis had, would not show up.
The multi-billion-dollar company said it runs background checks every year to make sure drivers remain in good standing.
Uber is revving up efforts to let the public know safety is a priority.
"You've got my word that we're charting an even better road for Uber and for those that rely on us," said Dara Khoscrowshahi in a video promo which was posted on YouTube.
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Still, incidents are sprouting up.
TRACKING UBER COMPLAINTS
According to a recent CNN investigation, Uber is managing nearly 1,200 complaints every week.
Sources familiar with Uber's Special Investigations Unit told CNN that the cases include fights, serious traffic wrecks, and deaths. Most involve sexual assaults, sexual misconduct, and rape by Uber drivers.
ABC11 asked the Raleigh Police Department for data on how many incidents there have been last year regarding Uber drivers.
Other cities are tracking the information.
Boston said there have been 24 complaints or reports of Uber drivers allegedly sexually assaulting passengers since 2016. Austin said there have been 16 documented sexual assault cases since 2015.
Raleigh said it couldn't provide numbers for the incidents in the city.
A spokesperson said there is no easy way to gather the information from their records management system.