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More delays, cancellations for Delta travelers

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Long lines began to form again Tuesday as passengers tried to check their luggage at RDU (WTVD)

Delta Air Lines canceled hundreds of flights Tuesday and had lots of delays due to lingering disruptions.

The airline cancelled about 1,000 flights Monday and, according to FlightStats, had about 2,800 delayed flights, after an outage at Delta's Atlanta headquarters instigated a global meltdown of its booking and communications systems.

It was back online after a number of hours, but the outages were so widespread that it is still dealing with the ripple effects a day later. FlightStats, a flight tracking services, puts delayed flights Tuesday at close to 600, and cancelled flights closer to 330.
Delta has extended the waiver to travelers who are being impacted today as well.

At Raleigh-Durham International, long lines began to form around 5 a.m. as passengers tried to check their luggage.

Some arrived at RDU for the second time hoping their flights would depart.

"I knew yesterday was chaos for Delta, but I didn't think it would translate over to today," traveler Richard Cunningham said. "This is never a pleasant sight to walk into, but oh well."

A Delta employee told ABC11 that the information on the arrival and departure boards may not reflect the actual flight schedule and the best place to confirm flight's status is at the ticket counter.

Delta has about 120 flights in and out of the airport per day.
In June, Delta Air Lines had the most passengers at RDU, accounting for more than 29 percent of all traffic.

On Monday, frustrated passengers waited for hours at the airport. Some travelers said they didn't know their flights were delayed until they arrived at RDU.
RELATED: Delta travelers should expect delays, cancellations after system outage

Delta's CEO has apologized to all passengers for the inconvenience.

"I apologize for the challenges this has created for you with your travel experiences," Ed Bastian said. "The Delta team is working very, very hard to restore and get these systems back as quickly as possible."

Computer outages have caused major headaches for airlines and travelers before. Southwest Airlines was forced to cancel more than 2,000 flights across the U.S. last month after technology problems prevented many travelers from checking in or boarding flights.

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